Warranty Terms

At iLucious, we are dedicated to delivering exceptional quality, ensuring each device undergoes rigorous testing to meet stringent performance standards. We offer a 1-year limited warranty that covers any material or craftsmanship defects in your device, excluding refills or consumable components. This warranty is exclusive to the original buyer and is non-transferable. To be eligible for warranty coverage, the product must be purchased directly from iLucious's official website or an authorized retailer.

Additionally, warranty replacements or repairs are available in designated shipping areas, including Europe, the United Kingdom, and North America. For customers outside these regions, warranty claims may incur additional processing or shipping fees.

What is Covered Under the 1-Year Limited Warranty

This limited warranty includes:

• Manufacturing defects in materials or workmanship.
• Malfunctions due to normal device usage under proper care.
• Non-functional components due to production issues (e.g., buttons, sensors).

What is Not Covered by this Warranty

The following conditions will void the warranty:

• Damage Caused by Negligence: Mishandling, dropping, improper storage, or failure to follow the provided user manual.
• Unauthorized Repairs or Modifications: Repairs or alterations by third-party services not authorized by iLucious.
• Improper Use: Using the device for unintended purposes or exceeding recommended usage times.
• Use of Harmful Chemicals: Damage caused by using cleaning agents or substances not approved for the device.
• Loss or Theft: The warranty does not cover lost or stolen devices.
• Cosmetic Damage: Scratches, dents, or discoloration that do not affect functionality.
• Unauthorized Resale: Devices purchased through unauthorized sellers, including third-party marketplaces, are not eligible.

Customer Protection Measures

• Verification of Purchase: Claims are only valid if you provide proof of purchase, such as the original receipt or order confirmation. Claims without proof of purchase will not be processed.
• Compliance with EU Consumer Rights: This warranty does not affect your statutory rights under Directive 1999/44/EC (on the sale of consumer goods and associated guarantees) and Consumer Rights Directive 2011/83/EU.

How to Start a Warranty Claim

To initiate a warranty claim, follow these steps:

1. Contact Our Support Team:
2. Follow Detailed Instructions:
3. Document Your Device’s Condition:
4. Pack the Device Securely:
5. Send the Product Back:

What Happens After Submission

Inspection and Assessment:

• Once the product is received, our technical team will assess whether the defect is covered under warranty.

Resolution:

• If approved, the device will be repaired or replaced free of charge.
• If the claim is rejected (e.g., due to misuse), the customer will be notified with detailed reasoning.

Return Shipping:

• For approved claims, iLucious covers the cost of shipping the repaired or replaced device back to you.
• If the claim is not covered under warranty, the customer may be responsible for return shipping fees.

Additional Notes

• Shipping Fees: Customers may be responsible for shipping fees in cases where the claim is not approved or falls outside the warranty terms.
• Claim Processing Time: Claims are typically resolved within 7-14 business days after we receive your device.

Compliance with EU Law

This policy complies with the following European regulations:

• Directive 1999/44/EC on Consumer Guarantees: Ensuring that products must be in conformity with the contract.
• Directive 2011/83/EU on Consumer Rights: Guaranteeing consumers' rights when purchasing goods.
• Consumer Rights Act 2015 (UK): Covering consumer rights for buyers in the United Kingdom.

If you have any questions, please contact us at support@iLucious.com.

This warranty policy does not affect your statutory rights under applicable consumer protection laws.